Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Avery

Avery

March 31, 2025

5  out of  5
rating by Avery
"Very friendly and helpful!"
Profile photo of T Hull

T Hull

March 27, 2025

5  out of  5
rating by T Hull
"Gina Browin was a pleasure to work with! Walked me through my policy with incredible patience! The team made the process super simple and easy to follow!"
We responded:
"Hi there, thank you so much for your kind words! Our team, especially Gina, works hard to ensure our customers receive the best service and coverage at the best price. It is a pleasure to work with you!"
Profile photo of Karen Maranto

Karen Maranto

February 18, 2025

1  out of  5
rating by Karen Maranto
"She is rude, pushy, disrespectful and very unprofessional. I do not recommend this office."
We responded:
"Hi Karen, We're sorry to hear that you have had a negative experience. Our goal is to always provide a welcoming and respectful environment for all our customers. We value your feedback and would love the opportunity to address your concerns. Please feel free to contact us at 509-248-1818 to discuss how we can improve in the future. Thank you, Shawnie"
Profile photo of Michelle Rhoads

Michelle Rhoads

January 24, 2025

5  out of  5
rating by Michelle Rhoads
"Our family has had State Farm for over 25 years. Patricia and Mike have done a wonderful job with our home and auto needs. Even down to our two children who are newly drivers. We have been blessed with Patricia excellent service and a warm welcome every time we call. We have recently meant Shawnee. She is an amazing lady who is a great fit to take over Mike position after he retired. We are happy customers and look forward to working with Shawnee and Patricia."
We responded:
"Awe, thanks! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Debra Lindsay

Debra Lindsay

January 23, 2025

5  out of  5
rating by Debra Lindsay
"I have been with State Farm for years and recently had my mother switch to them. To say she received a remarkable saving on her home and car insurance is an understatement. They were very prompt and helpful with the transition. I recommend you contacting them to get a quote for your insurance needs. They are friendly and extremely knowledgeable in connecting you with the right policy."
We responded:
"We are glad we could help! We appreciate your kind words."
Profile photo of PhYllis Anderson

PhYllis Anderson

January 23, 2025

5  out of  5
rating by PhYllis Anderson
"I highly recommend this company and their team. Shawnie and Patricia were very helpful. Remarkable saving and more coverage than my previous insurance company. My husband and I are very pleased! You will not be disappointed with their excellent service."
We responded:
"Thank you, we appreciate the opportunity to serve our community! Your feedback means a lot to us."
Profile photo of Dixie Blanchard

Dixie Blanchard

January 22, 2025

5  out of  5
rating by Dixie Blanchard
"I have been a State Farm customer for over 30 years and have always had great service. MikevO’Halloran and Patricia - his marvelous assistant always met all our needs from household to vehicles. When Mike retired last year we met Shawnee and find her to be a friendly and helpful replacement. I consider Patricia a friend and helper in the insurance world and know Shawnee will be a great helper as well. They are the best. Dixie Blanchard Yakima, WA"
We responded:
"Dixie, thank you for your thoughtful review and for being a loyal customer for over 30 years! Our team, especially Patricia, works hard to ensure our customers receive the best service and coverage at the best price. It's a pleasure to work with you!"
Profile photo of Kim Ramsey

Kim Ramsey

January 22, 2025

5  out of  5
rating by Kim Ramsey
"Excellent customer service. Very responsive, fast and efficient services, and they were able to beat both my vehicle and homeowner insurance by a significant amount....with better coverage! Kaitlyn is wonderful and professional."
We responded:
"Hi Kim, thank you so much for your kind words! We're thrilled to hear about this. Our team, especially Kaitlyn, works hard to ensure our customers receive the best service and coverage at the best price. It is a pleasure to work with you!"
Profile photo of R2 Ranch

R2 Ranch

January 16, 2025

5  out of  5
rating by R2 Ranch
"To say our service was AMAZING is an understatement!!! Shawnie is so fun to have as an Agent and has saved us so much money with better coverage. We recommend Shawnie to everyone we know that is looking for better Insurance! Customer for Life!!!!"
We responded:
"It is a pleasure to work with you! Thank you so much!"
Profile photo of Dennis Hebner

Dennis Hebner

October 18, 2024

5  out of  5
rating by Dennis Hebner
"It was very nice meeting Shawnie and having her help with my insurance needs."
We responded:
"Thank you, it was a pleasure meeting you! We look forward to continuing to serve you in the future."