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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janell Grams

June 12, 2025

5  out of  5
rating by Janell Grams
"Fast and knowledgeable service for a quote. Best prices as well!"
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Jadine Grams

June 11, 2025

5  out of  5
rating by Jadine Grams
"Excellent help. No pressure. Matt was very helpful and pleasant"
We responded:
"Hi Jadine, thank you for leaving us a review! Our team, especially Matt, works hard to make sure our customers receive the best coverage at the best rate. It's a pleasure to work with you!"
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Josh Thompson

June 9, 2025

5  out of  5
rating by Josh Thompson
"We just recently switch to State Farm and Kaitlyn was fantastic. What a seamless transition! Not only was she professional and amazingly easy to deal with, she also saved us 40% off our current auto and home coverage. Thank you Kaitlyn!"
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Diana McClaskey

May 22, 2025

5  out of  5
rating by Diana McClaskey
"I have been with State Farm for over ten years. They have always treated me with respect and most of all kindness!"
We responded:
"Hi Diana, thank you so much for leaving us a review! It's a pleasure to work with you."
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John Altomare

May 22, 2025

5  out of  5
rating by John Altomare
"Went over my policies with Gina this morning and she was very prepared, and explained in depth all the categories of each! Very friendly and extremely professional! Great experience"
We responded:
"Hi John, we're so happy to hear about your great experience with Gina! We're excited to work with you and continue supporting your insurance needs."
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Dyllan John

May 15, 2025

5  out of  5
rating by Dyllan John
"Gina is the best!! She worked thru every possibility to get me the best rate they could offer thru my situation. I have been a customer for over 10yrs and although Gina is new to me when dealing with state farm, I think she is excellent. Thank you for all your help! This is why I continue to be with state farm."
We responded:
"Hi Dyllan, thank you so much for taking the time to leave us a review! Our team, especially Gina, works hard to make sure our customers receive the best coverage at the best rate. It's a pleasure to work with you!"
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jamie marble

May 9, 2025

5  out of  5
rating by jamie marble
"Matt went above and beyond to ensure my windshield replacement went as smooth as possible. Spent hours talking to various people and by the end of the day had the problem solved"
We responded:
"Hi Jamie, thank you for the kind review! We're thrilled to hear you had a great experience with Matt. We're so happy to work with you!"
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Joanna G-Schuller

May 7, 2025

5  out of  5
rating by Joanna G-Schuller
"very friendly, accommodating, and prompt. we did everything via phone and email. thank you for making it easy."
We responded:
"Hi Joanna, thank you for your kind words! We're happy to work with you on your insurance needs, and we love to keep it flexible for you too! :)"
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Threasa King

April 30, 2025

5  out of  5
rating by Threasa King
"Kaitlyn has been a great help getting our vehicles registered for the drive safe and save. What a wonderful savings. Thank you Kaitlyn and Shawnee for the stellar support and service"
We responded:
"Threasa, thank you for the kind words and sharing the awesome photo! We're excited to work with you and continue supporting your insurance needs."
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Stephanni Vertrees

April 23, 2025

5  out of  5
rating by Stephanni Vertrees
"When my previous agent decided not to reinstate my auto and renters insurance after having been a loyal customer for over 10 years and I was devastated. I needed new insurance fast. I found a new home! Shawnie Haas at State Farm and Kaitlyn were both so nice and attentive. They let me know they would help in anyway they could. Kaitlyn was very sweet and she took time out of her busy schedule over the phone to help me get my insurance reinstated with no problem and did so with patience and kindness. These ladies are amazing! I'm so glad I walked through their doors!"
We responded:
"Stephanni, we're excited to work with you and continue supporting your insurance needs! Our team, especially Kaitlyn, works hard to ensure our customers receive the best service and coverage at the best price. Thank you so much for the review!"
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Donovan Anderson

April 18, 2025

5  out of  5
rating by Donovan Anderson
"Been with State Farm for 20+ Years. Shawnie and her team has been such a help. Diving in immediately if an issue arises. Can't recommend them enough."
We responded:
"Hi Donovan, thank you so much for the kind words. We're so happy to work with you!"
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brian button

April 17, 2025

5  out of  5
rating by brian button
"Great personable staff.Detailed explanations of my policies.Very professional, excellent rates, and one of the many reasons I've been with State Farm for 33 years."
We responded:
"We're so glad we can help! It's a pleasure to work with you."
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Cindy Robinson

April 14, 2025

5  out of  5
rating by Cindy Robinson
"We had such a great experience working with Shawnee and Gina. They explained everything thoroughly, made helpful suggestions and took a lot of time to walk us through the process of updating our policies."
We responded:
"Cindy, thank you so much for your kind words! We're excited to work with you and continue supporting your insurance needs. "
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Avery

March 31, 2025

5  out of  5
rating by Avery
"Very friendly and helpful!"
We responded:
"Thank you for your kind words, Avery! It's a pleasure to work with you."
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T Hull

March 27, 2025

5  out of  5
rating by T Hull
"Gina Browin was a pleasure to work with! Walked me through my policy with incredible patience! The team made the process super simple and easy to follow!"
We responded:
"Hi there, thank you so much for your kind words! Our team, especially Gina, works hard to ensure our customers receive the best service and coverage at the best price. It is a pleasure to work with you!"
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Karen Maranto

February 18, 2025

1  out of  5
rating by Karen Maranto
"She is rude, pushy, disrespectful and very unprofessional. I do not recommend this office."
We responded:
"Hi Karen, We're sorry to hear that you have had a negative experience. Our goal is to always provide a welcoming and respectful environment for all our customers. We value your feedback and would love the opportunity to address your concerns. Please feel free to contact us at 509-248-1818 to discuss how we can improve in the future. Thank you, Shawnie"
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Michelle Rhoads

January 24, 2025

5  out of  5
rating by Michelle Rhoads
"Our family has had State Farm for over 25 years. Patricia and Mike have done a wonderful job with our home and auto needs. Even down to our two children who are newly drivers. We have been blessed with Patricia excellent service and a warm welcome every time we call. We have recently meant Shawnee. She is an amazing lady who is a great fit to take over Mike position after he retired. We are happy customers and look forward to working with Shawnee and Patricia."
We responded:
"Awe, thanks! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Debra Lindsay

January 23, 2025

5  out of  5
rating by Debra Lindsay
"I have been with State Farm for years and recently had my mother switch to them. To say she received a remarkable saving on her home and car insurance is an understatement. They were very prompt and helpful with the transition. I recommend you contacting them to get a quote for your insurance needs. They are friendly and extremely knowledgeable in connecting you with the right policy."
We responded:
"We are glad we could help! We appreciate your kind words."
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PhYllis Anderson

January 23, 2025

5  out of  5
rating by PhYllis Anderson
"I highly recommend this company and their team. Shawnie and Patricia were very helpful. Remarkable saving and more coverage than my previous insurance company. My husband and I are very pleased! You will not be disappointed with their excellent service."
We responded:
"Thank you, we appreciate the opportunity to serve our community! Your feedback means a lot to us."
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Dixie Blanchard

January 22, 2025

5  out of  5
rating by Dixie Blanchard
"I have been a State Farm customer for over 30 years and have always had great service. MikevO’Halloran and Patricia - his marvelous assistant always met all our needs from household to vehicles. When Mike retired last year we met Shawnee and find her to be a friendly and helpful replacement. I consider Patricia a friend and helper in the insurance world and know Shawnee will be a great helper as well. They are the best. Dixie Blanchard Yakima, WA"
We responded:
"Dixie, thank you for your thoughtful review and for being a loyal customer for over 30 years! Our team, especially Patricia, works hard to ensure our customers receive the best service and coverage at the best price. It's a pleasure to work with you!"
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Kim Ramsey

January 22, 2025

5  out of  5
rating by Kim Ramsey
"Excellent customer service. Very responsive, fast and efficient services, and they were able to beat both my vehicle and homeowner insurance by a significant amount....with better coverage! Kaitlyn is wonderful and professional."
We responded:
"Hi Kim, thank you so much for your kind words! We're thrilled to hear about this. Our team, especially Kaitlyn, works hard to ensure our customers receive the best service and coverage at the best price. It is a pleasure to work with you!"
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R2 Ranch

January 16, 2025

5  out of  5
rating by R2 Ranch
"To say our service was AMAZING is an understatement!!! Shawnie is so fun to have as an Agent and has saved us so much money with better coverage. We recommend Shawnie to everyone we know that is looking for better Insurance! Customer for Life!!!!"
We responded:
"It is a pleasure to work with you! Thank you so much!"
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Dennis Hebner

October 18, 2024

5  out of  5
rating by Dennis Hebner
"It was very nice meeting Shawnie and having her help with my insurance needs."
We responded:
"Thank you, it was a pleasure meeting you! We look forward to continuing to serve you in the future."